Shipping Overview
We’re committed to getting your order to you safely and transparently—every step of the way. From the moment you place your order, you’ll receive clear updates on processing, dispatch, and delivery so you always know where your package stands.
Processing Time
Once your order is confirmed, we carefully prepare and inspect each item before it ships. This handling takes between 3 and 7 business days. Please note that weekends and public holidays are not included in this timeframe.
Domestic Delivery Estimates
After your order has been processed and dispatched, domestic delivery typically takes 3–7 business days. Transit time begins only once the carrier has scanned your package and it’s en route to you.
International Shipping
At this time, we ship to select countries only—not globally. International orders usually take 14 to 30 business days to arrive after dispatch, depending on destination, customs clearance, and carrier performance. Availability is confirmed during checkout based on your shipping address.
Shipping Costs
Shipping fees are calculated dynamically at checkout and depend on your location, order weight, dimensions, and selected service. You’ll see the exact cost before completing your purchase—no surprises or hidden charges.
Customs, Duties & Taxes
For international orders, import duties, taxes, and customs fees may apply upon arrival in your country. These charges are determined by local authorities and are the responsibility of the recipient. Since we collect VAT where required, any applicable VAT will be included in your final checkout total when applicable.
Package Tracking
Yes—we provide full tracking for every order. Once your package ships, you’ll receive a tracking number via your order confirmation page. You can monitor real-time status directly through our website without needing to log in or download anything.
Delays & Unexpected Issues
While we aim for consistent timelines, occasional delays can occur due to factors beyond our control—such as severe weather, customs inspections, carrier network adjustments, or national holidays in your region. We proactively monitor shipments and update you if significant changes arise.
Lost or Missing Packages
If your package hasn’t arrived within the expected timeframe, we’ll help investigate right away. Our team works closely with carriers to trace deliveries and resolve issues promptly. If a package is confirmed lost, we’ll either reship your order or issue a full refund—your choice.
Contact Information
Have a question about your shipment? You can reach our support team through the contact form on our website. For the fastest response, please include your order number when reaching out. Visit us anytime at https://www.shearcutslash.com for live assistance and self-service tools.