Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the nature of the product, its condition upon return, and the reason for the return. We aim to support fair and reasonable outcomes while respecting the integrity of our products and policies.
Return Time Frame
You may initiate a return request within 30 days of receiving your order. After this period, we’re unable to process refund requests. Please note that the 30-day window begins on the date your package is marked as delivered by the carrier.
Condition of Returned Items
For a return to be accepted, items should be unused, in their original condition, and returned with all original packaging, tags, and accessories intact. Any signs of wear, damage, or missing components may affect eligibility or result in a partial adjustment to the refund amount.
Refund Processing Time
Once we receive and inspect your returned item, we’ll process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method — typically ranging from 3 to 10 additional business days.
Non-Refundable Items
For hygiene, safety, or regulatory reasons, certain categories of items are not eligible for refunds. This includes, but is not limited to, personalized or custom-made products, sealed personal care items, and products marked as final sale at checkout. These exceptions are clearly indicated on the product page before purchase.
Return Shipping Responsibility
Return shipping costs depend on the reason for the return. If the return is due to an error on our part — such as a damaged, defective, or incorrect item — we’ll provide a prepaid return label. For other reasons, including change of mind, customers are generally responsible for return shipping fees. In some cases, we may offer flexible options based on order value or customer history.
Contact Information and Return Instructions
If you’d like to start a return or need assistance, please reach out to us through our online contact form at https://www.shearcutslash.com/contact. Our team will guide you through the next steps and provide return instructions, including where to send your package. Since a dedicated return address isn’t listed publicly, you’ll receive a specific shipping address once your return request is confirmed. You can also use this channel to request tracking support or clarify any questions about your order.